Responsible Gaming

At Boomerang Casino, gambling should remain an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting sensible boundaries and taking action if gambling starts to affect your life. This page provides general information to help you make informed choices and maintain control of your gambling.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. A win is never certain, and previous results do not predict what may happen next. You should only gamble with money you can afford to lose after your everyday living costs and financial commitments have been met.

On this page

Gambling should not be treated as a source of income, an investment, a solution to debt or a way to recover money that has already been lost. Trying to win back losses can lead to larger bets, longer sessions and further financial pressure. It is important to accept that losses are part of gambling and to stop when you reach the time or spending limit you set for yourself.

Before opening or using an account, make sure you meet the legal age and location requirements that apply to you. Do not gamble on behalf of another person, use another person's account or allow another person to use your account. Keep your account information secure and tell us if you believe someone else has accessed your account.

Simple habits for safer gambling

Decide how much time and money you are comfortable spending before you start.
Set a budget based on disposable income, not rent, bills, savings or borrowed money.
Keep track of deposits, bets, wins and losses so you have a realistic view of your activity.
Take regular breaks and avoid gambling when you are tired, upset, stressed or under the influence of alcohol or other substances.
Do not chase losses or increase your stakes simply because you have lost.
Avoid gambling as a response to financial, relationship, work or personal problems.
Talk openly with someone you trust if gambling is becoming difficult to control.

Set limits and stay in control

Personal limits can help you keep gambling within boundaries that suit your circumstances. Consider setting limits for deposits, spending, losses, session time or the length of time you use your account. A limit is most useful when it is decided before gambling begins and is not changed in the heat of the moment.

Account controls and safer gambling tools may be available through the relevant account or support channels. Depending on the service, these tools may allow you to set a deposit limit, take a break, restrict access or request account closure. The availability, operation and timing of any tool can vary, so review the information shown in your account and ask support for an explanation if you are unsure how a control works.

If you request a break, restriction or self-exclusion, provide clear information and follow any instructions given. Do not create another account or use a different person's account to get around a restriction. If you have asked for your access to be closed or restricted, contact the relevant support channel if you need help understanding the process rather than attempting to bypass it.

A practical limit-setting plan

Work out your essential weekly or monthly expenses first.
Choose an amount for gambling that will not affect those expenses if it is lost.
Choose a maximum session length and decide when you will take a break.
Record your limits somewhere you can review them before gambling.
Stop when a limit is reached, even if you feel you are close to a win.
Review your gambling regularly and reduce your limits if your circumstances change.

Limits are not a guarantee that gambling will remain harmless. If you find yourself repeatedly changing limits, hiding your activity or feeling unable to stop, consider taking a longer break or requesting self-exclusion and seeking independent support.

Recognise the warning signs

Problem gambling can develop gradually, and different people may experience different signs. Concern is not limited to the amount of money spent. Gambling may also affect your time, mood, relationships, work, study, sleep and general wellbeing. You do not need to wait for a serious financial loss before asking for help.

You may need to take a break if you are

Spending more time or money gambling than you intended.
Increasing your bets to experience the same excitement or to recover losses.
Thinking about gambling throughout the day or feeling restless when you try to stop.
Borrowing money, using credit or selling belongings to fund gambling.
Missing bills, work, study, family commitments or social activities because of gambling.
Keeping gambling secret, giving misleading explanations or feeling ashamed about it.
Feeling anxious, irritable, low or distressed after gambling.
Returning to gambling after deciding to stop or take a break.
Believing that a particular game, strategy, pattern or lucky event will guarantee a win.
Using gambling to escape difficult emotions or to manage stress.

If any of these signs sound familiar, stop gambling and consider speaking with a qualified gambling support service, financial counsellor, health professional or trusted person. Independent support can help you understand your behaviour, protect your finances and make a plan that fits your situation. You can ask for help even if you are uncertain whether your gambling is a problem.

If someone close to you is affected by gambling, remember that you are not responsible for controlling another person's behaviour. Set boundaries around money, protect shared finances where appropriate and seek support for yourself. Avoid lending money to cover gambling losses or agreeing to keep harmful gambling secret.

Taking a break or getting help

Taking a break can be a useful first step. You can stop using your account, remove gambling applications or saved payment details, avoid gambling-related notifications and spend time on other activities. Some people choose a short break, while others need a longer period away from gambling. If you are finding it difficult to stop, a formal restriction or self-exclusion request may provide stronger protection.

Boomerang Casino can provide information about the safer gambling options available through the service, including how to request account restrictions, a break or closure. We may need to verify account information before acting on a request. Any instructions, conditions or processing details will be explained through the applicable support channel. Do not provide account access to another person or attempt to avoid a restriction by opening another account.

Where to seek independent support

You can seek confidential help from an Australian gambling support service, a qualified counsellor, a psychologist, a general practitioner or a financial counsellor. Independent organisations may offer telephone, online or face-to-face support, information for family members and assistance with financial concerns. Choose a service that is appropriate for your location and circumstances, and follow its current instructions for making contact.

If gambling has left you feeling overwhelmed, hopeless or unsafe, seek urgent help from emergency services or a crisis support service in your area. If you believe you or another person may be in immediate danger, call the local emergency number. Your safety is more important than any account, game or financial loss.

Our approach

Responsible gaming is a shared responsibility. We aim to provide clear information about safer gambling and to support reasonable requests for account controls. We may take steps where required to protect account holders, comply with applicable obligations or address concerns about gambling activity. These steps do not remove the need for you to monitor your own gambling and make decisions that are suitable for your circumstances.

Please review this page whenever your circumstances change. If you have questions about safer gambling features or need help with a restriction, use the support option available through Boomerang Casino. We will not provide personal contact details on this page, so use the current contact method displayed within the website or your account.